Orlando Couple Loses Over $7,500 to Phone Scam Masquerading as Bank Call

Carmen Evans answered a call where the ID showed Wells Fargo. The caller, introducing himself as ‘Michael’ from the fraud department, mentioned suspicious transactions. He recognized her and referred to her purchases but also mentioned a $3,000 transaction she hadn’t authorized. Confident in the caller’s identity, Carmen repeated codes he requested, mistakenly thinking she was safeguarding her bank account.

After hanging up, she found herself locked out of her accounts. A visit to the bank revealed unauthorized activities. The couple lost over $7,500, including crucial savings and funds needed for bills, forcing them to seek loans and help from their children. Despite attempts to dispute the transactions, they have seen no recovery, and Carmen deleted Cash App, while they are considering changing banks.